Velvet Eyewear® 212-575-4806 toll free 888-511-9696

Do you offer Gift Certificates?

Yes, Velvet Eyewear does! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website.

Where can I find a store near me that carries your products?

Searching for a store near you that sells our products is easy, just go to our store locator page

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

What is the Address Book and how do I use it?

Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.

Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a retail store in your area, go to the "Locations" page.

Is my personal and credit card information safe on your website?

Yes. Velvet Eyewear has taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is your privacy policy?

Velvet Eyewear will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

What are your shipping fees?

Velvet Eyewear calculates your shipping fees according to our negotiated rates with Federal Express, USPS and UPS. We pass on our savings to you, our customer.

When will my order be shipped? When will it arrive?

If your order was placed prior to 11:00 am EST Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 12:00pm EST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

How do I know that my order has been shipped?

When your order has been shipped, Velvet Eyewear will send you another e-mail with your tracking number and a link to where you can track it online.

What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm EST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for Expedited Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

What countries do you ship to?

Velvet Eyewear can only ship to the domestic United States at this time.

Do you ship to PO boxes or APO/FPO addresses?

Velvet Eyewear currently ships to P.O. boxes or APO/FPO addresses via USPS.

If I send my package as a gift, will the recipient receive the invoice?

Yes. The recipient will receive an invoice unless you indicate while you are checking out that it is a gift.

ORDERING
 

Will my credit card be charged immediately?

Yes. Your credit card will be charged upon ordering on our website. When you enter your credit card information on the final review page, Velvet Eyewear will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.

Why should I become a registered user?

Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order the information will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

How do I change or cancel an order?

If for any reason you would like to change your order, please contact customer service as soon as possible 1-888-511-9696. Velvet Eyewear will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, Velvet Eyewear cannot cancel or change an order once it has entered the shipping process.

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, Velvet Eyewear will call or e-mail you to verify your information.

What are my payment options?

We accept Visa, Mastercard, American Express, PayPal and ApplePay.

Are purchases on this website really tax free?

We currently only collect sales tax in New York.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

RETURNS
 

Where do I ship my return?

Please contact sales@velveteyewear.com with your order details to receive instructions on where to ship the return.

How should I ship my return?

Pack and seal your box securely, in the original package if possible. To be properly processed, Please contact sales@velveteyewear.com with your order details to receive instructions on where to ship the return.. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

RETURN POLICY
 

What is your return policy?

PLEASE NOTE:  Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 30 days of the date you receive the package for credit to your original payment method, less any shipping charges.
Any returns postmarked after 30 days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
You may return your product(s) for a refund:
• The item has been unworn
• All items including the sunglass, case and cloth are returned
• The item is free of any damage caused by the customer
• The item is returned in its original packaging
Velvet Eyewear will only refund the original shipping cost on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.
The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use the most economical shipping method. It is recommended that you use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as Velvet Eyewear is not responsible for packages lost in transit.  Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price. Returns will only be accepted by contacting sales@velveteyewear.com prior to returning your product.
*Please note: Velvet Eyewear reserves the right to final approval on all returns

Warranty

We are proud of the Velvet Eyewear Sunglass and Optical collections. Our Velvet Eyewear products are made of the finest eyewear materials featuring natural hypo-allergenic attributes. The craftsmanship, designs, and the styles are fashionable and super comfortable to wear. All of our Velvet Eyewear sunglasses and optical frames are warranted for one year from the date of purchase against manufacturer defects.

General Information on Velvet Eyewear Sunglass Lenses:

• They provide excellent visual performance.
• They offer maximum comfort to the eye
• They protect the eyes from ultraviolet rays linked to visual impairments such as cataracts and retinal damage
• They are optical quality lens that won't warp in the heat

Cleaning and Maintenance

To clean your sunglasses, use water and soap avoiding all types of solvents or alcohol. Do not use dirty or abrasive cloths which could alter the features of their filters. Use only original accessories and spare parts.

Preservation

Keep in the cloth or hard case in a dry place at a temperature between -10°C and +35°C.

Warnings

This product is not suitable for direct viewing of the sun and for exposure to UV radiation produced by artificial sources. It is not suitable for nocturnal use or in poor visibility.

If you need to make a warranty claim, please contact a Velvet Eyewear representative at 888.511.9696

Coverage is valid with proof of purchase from any Velvet Eyewear website sales or an Authorized Velvet Eyewear Dealer. Although we use only the highest quality, scratch resistant, sunglass lenses, they are not scratch proof and therefore, the Velvet Eyewear warranty program does not cover scratched sunglass lenses.

Velvet® and Velvet Eyewear®  are trademarks or registered trademarks of Eye Studio, LLC in the U.S. and other countries. Velvet trademarks are ferociously protected by our founder and our lawyers.