Shipping & Returns
What are your shipping fees?
Velvet Eyewear calculates your shipping fees according to our negotiated rates with Federal Express and UPS. We pass on our savings to you, our customer.
When will my order be shipped? When will it arrive?
If your order was placed prior to 11:00 am EST Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 12:00pm EST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
How do I know that my order has been shipped?
When your order has been shipped, Velvet Eyewear will send you another e-mail with your tracking number and a link to where you can track it online.
What's the difference between "Order Date" and "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm EST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for Expedited Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
What countries do you ship to?
Velvet Eyewear can only ship to the domestic United States at this time.
Do you ship to PO boxes or APO/FPO addresses?
If I send my package as a gift, will the recipient receive the invoice?
Yes. The recipient will receive an invoice unless you indicate while you are checking out that it is a gift.
Easy Returns & Exchanges
Where do I ship my return?
Please contact firstname.lastname@example.org with your order details to receive instructions on where to ship the return.
How should I ship my return?
Pack and seal your box securely, in the original package if possible. To be properly processed, please contact email@example.com with your order details to receive instructions on where to ship the return.. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
What is your return policy?
PLEASE NOTE: Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 30 days of the date you receive the package for credit to your original payment method, less any shipping charges.
Any returns postmarked after 30 days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
You may return your product(s) for a refund:
• The item has been unworn
• All items including the sunglass, case and cloth are returned
• The item is free of any damage caused by the customer
• The item is returned in its original packaging
Velvet Eyewear will only refund the original shipping cost on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.
The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use the most economical shipping method. It is recommended that you use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as Velvet Eyewear is not responsible for packages lost in transit. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price. Returns will only be accepted by contacting firstname.lastname@example.org prior to returning your product.
*Please note: Velvet Eyewear reserves the right to final approval on all returns